Junior Service Manager

Junior Service Manager - Hands-on & Customer-Focused

Are you passionate about bikes and eager to grow your career in e-bike service? Okawa is looking for a Junior Service Manager to join our small, dynamic team. This is a hands-on role where you’ll manage service stock, test e-bikes to optimize ride performance based on customer feedback, and build or rebuild demo e-bikes and visite customers to support tech challenges or support sales. You’ll also work closely with our Chinese HQ, supporting technical improvements and structured projects.

What you’ll do:

• Be the main service contact for customers—friendly, proactive, and willing to go the extra mile
• Manage service stock and maintain the demo fleet
• Test e-bikes to fine-tune ride feel and improve products
• Support warranty claims, firmware updates, and product improvements
• Provide structured feedback to engineers and coordinate with HQ
• Attend bike shows, customer visits, and industry events
• And fors ure much more, so be open!

 Who you are:

• Hands-on e-bike repair experience
• Go the extra mile for the best solutions
• Enjoy testing and fine-tuning bikes
• Structured, proactive, and problem-solving mindset
• Passionate about bikes, technology, and delivering excellent service
• Have fun in work!
• Fluent in Dutch & English; German is a plus

Why Okawa:

• Flexible hours & hybrid work (home & office)
• Demo e-bike for testing and/or commuting
• Fast-growing startup with hands-on experience
• Clear path to grow into a full Service Manager role

 Join Okawa and help shape the future of e-bike service in Europe!