Technical Sales & Service Manager

Are you passionate about e-bikes and do you thrive in a small, fast-moving company where no two days are the same? Okawa is looking for a Technical Sales & Service Lead who combines strong technical, hands-on skills with commercial awareness.

This is a hybrid role: part service expert, part sales. You’ll work closely with OEMs, dealers, and our HQ in China, while actively testing, improving, and representing our products in the European market.

What you’ll do

·      Be a key contact for OEMs, dealers, and customers for both service- and sales-related questions

·      Support and grow OEM and assembler relationships (technical support, demos, feedback, follow-ups)

·      Manage service stock, spare parts, and the demo fleet

·      Build, rebuild, test, and fine-tune e-bikes to optimize ride performance

·      Handle warranty cases, firmware updates, and technical troubleshooting

·      Translate market and customer feedback into clear, structured input for our engineers at HQ

·      Attend bike shows, dealer visits, test days, and industry events

·      Support dealer initiatives and new market opportunities

·      And yes — in a small company: much more, so flexibility and initiative are key

Who you are

·      Technically skilled with e-bikes (service, repair, diagnostics)

·      You have bike-industry DNA

·      Comfortable communicating with partners and customers; you enjoy the commercial side

·      Entrepreneurial mindset

·      Hands-on, pragmatic, and solution-oriented

·      Organized and structured, but not afraid to roll up your sleeves

·      Passionate about bikes, technology, and building long-term relationships

·      Fluent in Dutch & English (German is a strong plus)

Why Okawa

·      A flexible role with real impact in a fast-growing e-bike motor brand

·      Hybrid working (home & office) and flexible hours

·      Demo e-bike for testing and/or commuting

·      Direct collaboration with international HQ and product development

·      A clear opportunity to grow with the company as our European operation expands

Join Okawa and help shape both the service experience and the commercial success of our motors in Europe.