Junior Service Manager
Junior Service Manager - Hands-on & Customer-Focused Are you passionate about bikes and eager to grow your career in e-bike service? Okawa is looking for a Junior Service Manager to join our small, dynamic team. This is a hands-on role where you’ll manage service stock, test e-bikes to optimize ride performance based on customer feedback, and build or rebuild demo e-bikes and visite customers to support tech challenges or support sales. You’ll also work closely with our Chinese HQ , supporting technical improvements and structured projects. What you’ll do: Be the main service contact for customers—friendly, proactive, and willing to go the extra mile Manage service stock and maintain the demo fleet Test e-bikes to fine-tune ride feel and improve products Support warranty claims, firmware updates, and product improvements Provide structured feedback to engineers and coordinate with HQ Attend bike shows, customer visits, and industry events And fors ure much more, so be open! Who you are: Hands-on e-bike repair experience Go the extra mile for the best solutions Enjoy testing and fine-tuning bikes Structured, proactive, and problem-solving mindset Passionate about bikes, technology, and delivering excellent service Have fun in work! Fluent in Dutch & English; German is a plus Why Okawa: Flexible hours & hybrid work (home & office) Demo e-bike for testing and/or commuting Fast-growing startup with hands-on experience Clear path to grow into a full Service Manager role Join Okawa and help shape the future of e-bike service in Europe!